Wedven acts as a booking platform connecting customers with vendors. Cancellation requests are processed according to the time of cancellation and the vendor specific terms accepted at booking.
1. Customer Cancellations
- If booking is in pending status (vendor not accepted yet): full refund of paid amount.
- Below slabs apply only after vendor accepts the booking (confirmed status).
- Within 24 hours of booking: full refund after applicable payment gateway deductions.
- 30+ days before event date: up to 100% refund, depending on vendor terms.
- 10-29 days before event date: up to 50% refund of booking value.
- Less than 10 days before event date: cancellation may be non-refundable.
Refund timelines are subject to vendor approval and booking terms.
2. Vendor Cancellations
- If a vendor cancels a confirmed booking, customer receives priority support from Wedven.
- Wedven will help arrange an alternate venue/vendor where possible.
- Eligible customers may receive additional credits where applicable.
3. Last Minute Vendor Cancellation Protection
- In selected cases, Wedven may provide emergency replacement assistance.
- Support and compensation depend on timeline, partner terms, and documentation.
4. Force Majeure Events
- Natural disasters, government restrictions, and similar uncontrollable events may impact refunds.
- In such cases, rescheduling is preferred where possible.
5. Contact
For cancellation support, contact support@wedven.in or call +91-8308161788.