1. Refund Eligibility
- Refunds are calculated based on cancellation window and vendor-specific booking terms.
- Convenience fee / payment gateway charges may be non-refundable.
- Promotional credits and coupons are non-cash and may not be refunded.
2. Refund Timeline
- Approved refunds are processed within 7-10 business days.
- Bank/card settlement may take additional 2-5 business days.
- Refund is credited to the original payment source used at booking.
3. Rescheduling Policy
- Reschedule requests are subject to venue availability and vendor approval.
- Price difference (if any) is payable by the customer at confirmation.
- Frequent reschedule requests may incur an administrative fee.
4. Partial Refund / No-show Cases
- Partial attendance or no-show generally does not qualify for full refund.
- Rescheduling after no-show is at vendor discretion and may include additional costs.
5. Important Highlights
Keep your booking reference and registered phone/email handy while raising support tickets.
Faster resolution is possible when payment transaction IDs are shared.
6. Helpdesk
For refund and reschedule assistance, contact support@wedven.in or +91-8308161788.